27 July 2017
With a support package from James Heal, you get all of the benefits from the latest TestWise software upgrade - at no extra cost to you. TechSmart Super is our paid support package, recommended to all customers with a Titan instrument who require access to our technical and applications support specialists.
You may be thinking, why do I need a support package - what is the benefit for my operators and my laboratory?
Laboratory Managers, Technologists and Operators rely on James Heal’s expert support to increase efficiency and minimise downtime.
As textile technologists ourselves, we know that providing the best instruments is only half of the equation. Some support issues can only be resolved through specialist advice, diagnostics and applications support for your instrument and software - direct from the experts.
And whilst you may not need to access our support service everyday - paying for an annual support package gives you peace of mind and reassurance that should a problem arise; we are here to help you - wherever you are in the world.
Why Renew or Subscribe?
You can renew your support package, or subscribe as a new customer (if you have a James Heal Titan Instrument), by completing our subscription/renewals form.