18 July 2017
We've improved how we support our customers, as we aim to provide not only the highest quality instruments and test materials - but the service and support to match. Taking on board customer and user feedback, we have re-developed our overall support offerings and called it TechSmart - our new name for Technical and Applications support.
Customers can access TechSmart support in many different ways; and we have summarised this below:
• TechSmart Starter: Free self-help service, for all customers with any James Heal instrument, to access Engineering and Applications FAQs, Standards information, Operator’s Guides and Material Safety Data Sheets (MSDS) via online KnowledgeHub.
• TechSmart Super: For customers with a Titan instrument, we recommend our TechSmart Super package, which is a paid support service providing direct access to James Heal's technical and applications specialists, online support, remote support and diagnostics, plus free software upgrades for our TestWise software.
• TechSmart Super+: Custom consultation and training for customers who need expert one-to-one guidance on using the instrument, applications advice, interpreting Standards and Test Methods, and advice on how to correctly prepare specimens for testing. Contact your local agent or James Heal for more details.
Who uses our support?
Laboratory Managers, Technologists and Operators rely on James Heal’s expert support to increase efficiency and minimise downtime. TechSmart Super is our paid support package, recommended for customers with a Titan universal testing instrument.
Why should you subscribe or renew your support subscription?
As textile technologists ourselves, we know that providing the best instruments is only half of the equation. Some support issues can only be resolved through specialist advice, diagnostics and applications support for your instrument and software - direct from the experts.
If you have a Titan instrument with TestWise software, and have previously had a support agreement with James Heal that has now expired, you may wish to consider renewing your support package.
Renewing your expired support package is entirely optional, but a TechSmart™ Super support agreement from James Heal will ensure your continued access to the following exceptional benefits:
Upgrading & Renewing
The TestWise 2017 software upgrade is available for FREE for customers with a TechSmart™ Super Software & Applications Support Package. Renewing your support package now ensures that the privileges of software maintenance and technical/applications support can continue uninterrupted.
For more information about TestWise 2017, you can:
> contact us to find out more information about how to upgrade your current TestWise software to TestWise 2017
> contact us to renew and re-subscribe to a new TechSmart Software & Applications Support Package